Help centre

How can we help?

MonCash and NatCash are credited immediately once the payment is confirmed. A cash pickup is available within 2 business hours, and a bank transfer arrives within 1 to 2 business days depending on the recipient's bank.
Get in touch
United States and Canada+1 800 555 0142
Haiti+509 28 00 11 00
WhatsApp+1 305 555 0199
7 days a week, 7 am to 10 pm EST · French, Creole, English, Spanish.
Track a transfer without an accountThe transfer code is all you need to check the status of a transfer.Open public tracking
Regulatory notice

Zantray Transfert is a legally independent company and a subsidiary of BHZK. Regulated activities — money transfer, payments, currency exchange — are carried out once the applicable authorisations have been obtained: MSB status and FinCEN registration where required, and a Money Transmitter licence in Florida. Each corridor opens once the required authorisations, licences and partners are in place.

Compliance and licensing